Feature · SLAtech Business

Knowledge Gap Auto-Fill - The AI Suggests, You Approve

Every 'I don't know' is money on the floor. Knowledge Gap Auto-Fill scans unresolved questions weekly, drafts the answers for you, and ships them to your Private Knowledge with one click.

Get started free See How It Works

Weekly

Automatic scan

1 click

Approve suggestion

Drafts

Never auto-published

Auto

Saves to KB

Sound Familiar?

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Bot Says 'I Don't Know'

Every fallback is a lost lead and a data point you're ignoring. The same unanswered question comes up twenty times a week until somebody fixes it.

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Manual Gap Research

Reading logs, identifying recurring themes and writing answers by hand is a Friday-afternoon job that never quite happens. Gaps compound.

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Missed Revenue

If your bot can't answer 'do you ship to Eilat?' and the visitor leaves, that was a sale. And the question will be asked again tomorrow by someone you also never hear from.

What You Get

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Weekly Scan

Every Monday the week's unresolved questions are collected, counted by how often each was asked, and ranked so the expensive ones come first.

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The AI Suggests Answers

For each question the assistant searches your own content and writes an answer from what it finds. A draft, never a publication.

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One-Click Approve

Admin reviews, edits if needed, and approves with one click. The answer moves to your Private Knowledge base.

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Saves to Private Knowledge

Approved answers go into the Private Knowledge layer, which is consulted before the indexed content - so the next visitor asking that question gets your wording, not a paraphrase of it.

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Weekly Digest Email

A weekly email carries your numbers and the questions that went unanswered, with a link into the panel where the drafts are waiting.

Frequently Asked Questions

Can I auto-publish suggestions without review?

No, by design. Unreviewed AI answers are a liability risk, especially for clinics and regulated verticals. The review step is one click and usually takes 30 seconds - the friction is worth it.

Does it group questions that mean the same thing?

Only identical ones. The same question asked thirty times arrives as one row with the count beside it, which is how you see what is actually costing you. Two different phrasings of the same need are two rows, so expect to approve a near-duplicate occasionally. Grouping by meaning is a real gap and we would rather you heard it here.

What if the suggested answer is wrong?

Edit it before approving - the review screen is a full editor. Rejecting is also final in one specific way worth knowing: a rejected question is remembered, so the weekly scan will not draft it again. If you reject something you later want answered, write that answer into Private Knowledge directly.

Will this make the bot hallucinate?

A draft is written against the passages the scan retrieves from your own content, and when none of them support an answer the draft is not produced at all - the question simply stays on the unanswered list, waiting for you. Silence is the designed outcome for a gap your material does not cover.

Does it work for Hebrew and Russian questions?

Unresolved questions are scanned whatever language they arrived in, and the passages retrieved are your own content in that language. The draft normally comes back in the language the question was asked - check it on the review screen rather than assume it, which is the one step this feature never skips anyway.

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