Never Miss a Lead - Even at 3 AM
The lead that calls at 3am is the lead your competitor gets. Smart Escalation captures the visitor's name and email before they bounce - then fires a webhook to your team wherever you listen.
Sound Familiar?
After-Hours Visitors Drop Off
Without an always-on lead channel, evening and weekend visitors vanish. You never learn they were there, so the loss never shows up in any report.
Manual Follow-Up Doesn't Scale
Reading transcripts and calling back is fine at 5 leads a week. At 50, it becomes an inbox you never clear.
Bot Can't Always Answer
When the AI hits the limits of your knowledge base, doing nothing means the visitor leaves. Smart Escalation turns 'I don't know' into a captured lead.
What You Get
2-Unresolved Trigger
After two consecutive questions the bot couldn't answer with confidence, the capture form appears. Non-intrusive, context-aware timing.
Collects Name + Email
Minimal form - name and email. Phone optional. Validated on submit. Works in Hebrew, Russian, English forms.
Webhook to Any Tool
HMAC-SHA256 signed POST to Slack, Teams, Zapier, n8n, Make or your own endpoint. 3× automatic retry on failures.
Email Notification
Human-readable email to your intake address within seconds. Full transcript + detected language + page URL attached.
Buying Intent Jumps the Queue
Server-side intent detection: when a question is about buying and the answer didn't resolve it, the form appears on that turn instead of waiting for a second miss.