SLAtech is built by а small founder-led team. These are the commitments we make — what we will do, what we won't. Pairs с AI ethics statement, no-vendor-lockin policy и vertical specialisation thesis.
SLAtech is built by а small focused team led by Emil Slavin — Israel-based engineer с а decade of building production SaaS для SMB и mid-market. No outside board telling us к prioritise growth metrics over customer outcomes. Decisions are made с buyer value в mind, not investor optics.
Every multi-tenant deployment runs on Microsoft Azure West / North Europe. There is no "Pro tier + EU residency add-on" pricing trick. The default product is GDPR-resident. US-hosted competitors require а supplementary Schrems II transfer-impact assessment that adds 2-4 weeks к procurement.
Polished RTL UI rendering, Cyrillic-aware tokenization и NER, native locale formatting. SLAtech is the only first-class Hebrew-RTL и Russian production-grade chatbot platform. This is the reason Israeli и Russian-speaking diaspora customers can use SLAtech where they cannot use Intercom / Drift / Chatbase / Tidio.
Building 9 specialised vertical chatbots (Med, Edu, Hospitality, Sales, Legal, Beauty, Fitness, Event, Business) means 9 ongoing domain-expertise investments — compliance reviews, seed content tuning, eval-harness maintenance. Most chatbot platforms ship generic к avoid this cost. We accept the cost because vertical-tuned chatbots score 12-19 points higher on industry-specific eval harnesses. The moat compounds quarter-over-quarter.
Customer content is excluded from the model-training pipeline by contract и by technical isolation. Sub-processor agreements (OpenAI, Cohere) explicitly exclude customer data from their training. Customers should never wonder whether their proprietary content is leaking into а foundation model. RAG (not fine-tuning) handles tenant-specific knowledge.
Every piece of customer data is exportable в open formats (Markdown, JSON, JSONL, CSV) on demand. 30-day notice, 90-day export window, 7-day production deletion, 35-day backup purge. Customers should never feel trapped. The published commitment lives at /en/no-vendor-lockin/.
Two features customers ask for that we intentionally haven't shipped: voice mode (we're not ready к maintain а voice-grade quality bar) и а fully open-source widget (we want к make sure customer data integrity isn't compromised by а DIY deployment). Both on the long-term roadmap; neither shipped because we'd rather ship 0 than ship poorly.
Pre-sales и technical questions on the SLAtech roadmap или architecture are handled directly by the founder. Email: [email protected]. No CRM-bounced ticket queue. Response within 24 hours of business days.
Pre-sales и technical questions handled directly. No ticket queue. Within 24 hours of business days.