10 operational playbooks

Applicable to: Med, Beauty, Hospitality, Fitness, Event

Configure tiered reminder cadence: T-1 week (calendar add), T-24 hours (confirm question), T-2 hours (final reminder с rebook link). Channel matters — WhatsApp reminders outperform email by 3-5×. SLAtech ships а pre-configured reminder template; tune cadence к your industry. Beauty tenants see best results adding а 4-hour reminder с stylist's name personalised. Event venues see best results adding а T-week-of run-sheet reminder.

Applicable to: All verticals serving Israel, EU, GCC markets

Configure language priority order matching your traffic mix. Default fallback: auto-detect from browser, route к unsupported-language fallback to closest supported. Hebrew RTL deployments need explicit dir="rtl" wrapping и font choice (Heebo, Assistant). Russian deployments benefit from Cyrillic-aware NER. Arabic launches Q4 2026 roadmap. Avoid auto-translate-only approaches — they perform poorly on industry-specific terminology.

Applicable to: Med, Legal, regulated industries

Execute compliance posture BEFORE first conversation: (1) sign DPA / BAA per industry. (2) configure PHI redaction rules в the ingest pipeline. (3) configure UPL safeguard rules в Legal. (4) document data-retention policy. (5) train staff на the human-handoff escalation pattern. (6) test compliance-relevant queries against sealed test set. (7) document audit-trail access procedure. Launch only после all 7 are confirmed.

Applicable to: Generic Business → Med / Edu / Hospitality / Sales / Legal / Beauty / Fitness / Event

SLAtech Business surfaces а "graduate к [vertical]" recommendation when admin Inbox detects >60% of conversations match а single vertical's intent profile. Decision rule: graduate if your traffic mix is >80% а single vertical AND volume justifies the vertical's monthly fee. Stay on Business if mixed coworking / training-centre profile или if compliance is light. Migration is single-click — knowledge corpus и conversation history carry across.

Applicable to: Sales, Business, Hospitality

Configure а 4-axis lead score: (a) ICP fit (company size, industry match) → 25 points. (b) BANT depth (captured budget, authority, need, timeline) → 30 points. (c) Engagement intensity (page visits, conversation length) → 25 points. (d) Channel quality (organic-search > paid > social) → 20 points. Total 100. Route 80+ to senior reps, 50-79 to nurture, <50 к auto-FAQ. Tune thresholds quarterly based на close-rate analytics.

Applicable to: Hospitality

Bot's job is к make direct booking obviously better than OTA booking. Surface 3 specific perks к direct bookers consistently: (a) free breakfast (or upgrade-class equivalent). (b) flexible cancellation (24-hour vs OTA's 7-day). (c) early-check-in / late-check-out priority. Mention all 3 в the first booking interaction. Median direct-booking lift: 20-35% within 90 days.

Applicable to: Beauty, Sales, Hospitality, Event

Customer starts conversation on WhatsApp, lands on website later — conversation state must survive. SLAtech's session-binding identifies returning visitors via phone-number / email hash and re-attaches к existing conversation. Configure handoff thresholds: complex queries (>5 turns без resolution) escalate к human inbox automatically; simple queries (price, hours) stay bot-resolved.

Applicable to: All verticals — for new SLAtech tenants

Day 1: install widget on production. Day 2: upload 20+ source documents (FAQ, pricing, hours, contact). Day 3: run 10 internal test conversations covering top traffic patterns. Day 4: connect WhatsApp Business + Telegram channels. Day 5: configure CRM webhook (HubSpot / Salesforce / Pipedrive). Day 6: configure calendar sync если booking workflow. Day 7: enable bot live on production. Median time-to-activation: 4-6 hours of total work spread over 7 days.

Applicable to: Sales, Business — any tenant с CRM

Configure SLAtech's lead.captured webhook к point к your CRM's create-lead endpoint. HubSpot, Salesforce, Pipedrive — first-class integrations on Pro tier. For in-house CRMs use generic JSON-POST webhook с structured payload (name, email, phone, intent_summary, captured_at). Test с а sample lead before enabling live. Configure retry-on-failure (3 attempts с exponential backoff) for resilience.

Applicable to: All verticals — production-critical deployments

Quarterly DR test cadence: (1) trigger simulated region failure in staging. (2) verify failover к secondary region within 4 hours. (3) validate data integrity (compare last-hour conversations). (4) test admin recovery (login, audit log, knowledge re-upload if needed). (5) document any deviation from target. Real-incident triggers: contact [email protected] с tenant ID, expected impact, time window. SLA-backed Enterprise tenants get hands-on assistance.