10 operational playbooks

Применимо к: Med, Beauty, Hospitality, Fitness, Event

Сконфигурируйте tiered reminder cadence: T-1 неделя (calendar add), T-24 часа (confirm question), T-2 часа (final reminder с rebook link). Канал важен — WhatsApp reminders outperform email на 3-5×. SLAtech поставляет pre-configured reminder template; настройте cadence под вашу индустрию. Beauty tenants видят best results с добавлением 4-hour reminder с stylist's name personalised. Event venues видят best results с T-week-of run-sheet reminder.

Применимо к: Все вертикалы, обслуживающие Israel, EU, GCC markets

Сконфигурируйте language priority order matching ваш traffic mix. Default fallback: auto-detect from browser, route к unsupported-language fallback к closest supported. Hebrew RTL deployments нужны explicit dir="rtl" wrapping и font choice (Heebo, Assistant). Russian deployments benefit от Cyrillic-aware NER. Arabic — Q4 2026 roadmap. Избегайте auto-translate-only approaches — they perform poorly на industry-specific terminology.

Применимо к: Med, Legal, regulated industries

Execute compliance posture ДО first conversation: (1) подпишите DPA / BAA per industry. (2) сконфигурируйте PHI redaction rules в ingest pipeline. (3) сконфигурируйте UPL safeguard rules в Legal. (4) задокументируйте data-retention policy. (5) обучите staff на human-handoff escalation pattern. (6) test compliance-relevant queries против sealed test set. (7) задокументируйте audit-trail access procedure. Launch только после confirm всех 7.

Применимо к: Generic Business → Med / Edu / Hospitality / Sales / Legal / Beauty / Fitness / Event

SLAtech Business surfaces "graduate в [vertical]" recommendation когда admin Inbox detects >60% conversations match single vertical's intent profile. Правило выбора: graduate если ваш traffic mix >80% single vertical И volume justifies vertical's monthly fee. Stay на Business если mixed coworking / training-centre profile или если compliance light. Migration — single-click — knowledge corpus и conversation history переносятся.

Применимо к: Sales, Business, Hospitality

Сконфигурируйте 4-axis lead score: (a) ICP fit (company size, industry match) → 25 points. (b) BANT depth (captured budget, authority, need, timeline) → 30 points. (c) Engagement intensity (page visits, conversation length) → 25 points. (d) Channel quality (organic-search > paid > social) → 20 points. Total 100. Route 80+ к senior reps, 50-79 к nurture, <50 к auto-FAQ. Tune thresholds quarterly на основе close-rate analytics.

Применимо к: Hospitality

Bot's job — сделать direct booking obviously better чем OTA booking. Surface 3 specific perks direct bookers consistently: (a) free breakfast (или upgrade-class equivalent). (b) flexible cancellation (24-hour vs OTA's 7-day). (c) early-check-in / late-check-out priority. Упомяните все 3 в first booking interaction. Median direct-booking lift: 20-35% within 90 days.

Применимо к: Beauty, Sales, Hospitality, Event

Customer starts conversation на WhatsApp, lands на website позже — conversation state должен survive. SLAtech session-binding identifies returning visitors через phone-number / email hash и re-attaches к existing conversation. Сконфигурируйте handoff thresholds: complex queries (>5 turns без resolution) escalate к human inbox automatically; simple queries (price, hours) stay bot-resolved.

Применимо к: Все вертикалы — для new SLAtech tenants

Day 1: install widget на production. Day 2: upload 20+ source documents (FAQ, pricing, hours, contact). Day 3: run 10 internal test conversations covering top traffic patterns. Day 4: connect WhatsApp Business + Telegram channels. Day 5: configure CRM webhook (HubSpot / Salesforce / Pipedrive). Day 6: configure calendar sync если booking workflow. Day 7: enable bot live на production. Median time-to-activation: 4-6 часов total work spread over 7 days.

Применимо к: Sales, Business — любой tenant с CRM

Сконфигурируйте SLAtech lead.captured webhook чтобы point к вашему CRM's create-lead endpoint. HubSpot, Salesforce, Pipedrive — first-class integrations на Pro tier. Для in-house CRMs use generic JSON-POST webhook с structured payload (name, email, phone, intent_summary, captured_at). Test с sample lead до enabling live. Сконфигурируйте retry-on-failure (3 attempts с exponential backoff) для resilience.

Применимо к: Все вертикалы — production-critical deployments

Quarterly DR test cadence: (1) trigger simulated region failure в staging. (2) verify failover к secondary region в течение 4 часов. (3) validate data integrity (compare last-hour conversations). (4) test admin recovery (login, audit log, knowledge re-upload если needed). (5) document любые deviations от target. Real-incident triggers: contact [email protected] с tenant ID, expected impact, time window. SLA-backed Enterprise tenants get hands-on assistance.