6 языков с distinct coverage profiles. Hebrew RTL, Russian Cyrillic, English — production-GA across все 9 verticals; German / French beta; Arabic Q4 2026 roadmap. Дифференциатор vs auto-translate-only platforms — SLAtech ships first-class native rendering, tokenization и NER per language.
Coverage: First-class. Все UI strings, FAQ content, system prompts, error messages, email templates.
Default fallback язык. Используется как anchor для multilingual sitemap (hreflang x-default).
Coverage: First-class. RTL UI rendering, Hebrew-tuned tokenization, font choice (Heebo / Assistant), date / number / currency formatting per Israeli locale.
Polished RTL — admin platform, widget UI и client-facing emails — все рендерят RTL correctly. Дифференциатор: Intercom / Drift / Chatbase / Tidio Lyro поставляют LTR-only UIs с Hebrew text inserted.
Coverage: First-class. Cyrillic-aware tokenization, Cyrillic-aware NER, full Russian UI strings across admin и widget.
Russian-speaking Israeli demographics (~1.5M speakers) и EU Russian-speaking диаспора — significant SLAtech аудитория. Coverage exceeds platforms, targeting US-only markets.
Coverage: RTL UI rendering, Arabic-tuned tokenization, locale formatting per UAE / Saudi standards. Roadmap delivery target Q4 2026.
GCC market entry. Будет ship с both Modern Standard Arabic (MSA) и Levantine dialect support для customer-facing conversations.
Coverage: Beta — translatable через multilingual pipeline; admin UI partially translated; widget client-facing translation production-ready.
DACH market entry. Awaiting full German legal-language review (GDPR-, MiFID II-adjacent compliance terminology).
Coverage: Beta — same status как German.
FR market entry. CNIL-conformant data-handling language pending review.
Каждое incoming visitor сообщение routes через 3-stage detection: (1) explicit lang query param (если widget initialised с lang), (2) accept-language HTTP header (browser default), (3) statistical detection из message content (cld3 + custom Hebrew / Cyrillic / Arabic detectors). Detected язык pins LLM call's system prompt и retrieval-pipeline filter.
Tenant knowledge content indexed per language. Query на иврите → retrieves Hebrew chunks first (с fallback к English если scores below threshold). Предотвращает "answer in English when the question was in Hebrew" failure mode, plaguing auto-translate-based platforms.
Bidirectional Algorithm-correct rendering: numbers в Hebrew тексте use weak directionality, currency symbols use strong directionality, mixed Hebrew/English use explicit segmenting. Widget UI tested на 6 desktop browsers + 4 mobile browsers. Email templates use direction: rtl; explicitly. Admin platform respects user-language-preference saved per-account.
Cyrillic-aware tokenization preserves Russian морфологию лучше чем naive whitespace-tokenization. Custom NER tuned к recognise Russian-named entities (компании, продукты, locations). Date / number / currency formatting следует Russian conventions (DD.MM.YYYY, space-separated thousands).
Single tenant может иметь visitors, arriving в разных языках. Бот detects visitor's язык и serves matched-language conversation. Admin Inbox surfaces language tag per conversation для analytics и agent assignment.
Когда tenant content missing в visitor's detected языке, SLAtech может optionally serve auto-translated content с disclosure ("This response was auto-translated from English"). Tenant admin controls если auto-translate enabled. Off by default для compliance-sensitive verticals (Med, Legal).
SLAtech — единственная first-class Hebrew-RTL и Russian production-grade chatbot platform. Попробуйте trial.