Unanswered questions

Find the questions your website does not answer

The questions a website fails to answer are the most useful list a business can have, and most businesses never see it. SLAtech AI collects every question its assistant could not answer from your content, on all your sites, on one page in the admin panel - in the visitor's own words, with the page they asked from - and lets you add the missing answer in one click.

Why the unanswered questions matter

A visitor who asks and gets no answer usually leaves without saying why. Each of those questions marks a gap: a price you never published, a policy that lives only in someone's head, an opening hour that changed. Search analytics show the words people typed into a search engine; this list shows what they asked once they were already on your site.

What the page shows

Every question the assistant could not answer, newest first, from every site of your account. For each: the question as the visitor wrote it, the reply they got, the page they asked it from, and a link to the whole conversation. The last seven days are shown by default; you can pick any dates, one site, or search the text. A count per site shows where the gaps are.

Closing a gap in one click

Next to each question, "add the answer" opens the site's knowledge base on the question-and-answer tab with the visitor's question already filled in. Write the answer, save it, and the next visitor who asks gets it. You can also add the answer to the website itself, and the assistant picks it up when it reads the site again.

Why the assistant says "I don't know" instead of guessing

The list exists because the assistant does not make things up: what it cannot find in your content, it says it cannot find, and it offers to pass the question to a person. In our published benchmark, it declined 28 of 30 questions the demo sites had no answer to. A guess would hide the gap; a plain "I don't know" puts it on this page.

Frequently asked questions

How do I find out what customers ask that my website does not answer?

With SLAtech AI on your site, every question the assistant could not answer from your content is collected on one page in the admin panel, with the visitor's own words and the page they asked from.

Can I answer a missed question without editing my website?

Yes. "Add the answer" opens the knowledge base with the question filled in; the answer you write is used from then on. Adding it to the website works too.

Does it cover all my sites?

Yes. The page lists every site of your account, with a count per site and a filter to look at one.

Who can see the unanswered questions?

The admins of your account, in the admin panel - in English, Hebrew or Russian.

Does a question the assistant could not answer count towards my plan?

Yes. Every question the assistant answers counts as one answer, including a reply that says the information is not in your content.

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